If you didn't receive your payment in the corresponding time (Fast payout β 3 business days / Slow payout β 30 days), your payment might got returned to us.
The most common reasons for returned funds are:
the beneficiary's account has been closed
the beneficiary's account number is incorrect
the beneficiary's SWIFT/BIC code is incorrect
the beneficiary's name does not match the account number
Hopefully these will help you understand and solve the problem. After checking the criteria above, you can resubmit the payment.