If you didn't receive your payment in the corresponding time (Fast payout – 3 business days / Slow payout – 30 days), your payment might got returned to us.
The most common reasons for returned funds are:

  • the beneficiary's account has been closed
  • the beneficiary's account number is incorrect
  • the beneficiary's SWIFT/BIC code is incorrect
  • the beneficiary's name does not match the account number

Hopefully these will help you understand and solve the problem. After checking the criteria above, you can resubmit the payment.

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